Frequently Asked Questions – Raanai

Welcome to the Raanai FAQ Imam Zamin page. Here, we answer the most common questions about our handcrafted accessories, traditions, and ordering process. In addition, this guide will help you learn about the care, shipping, and gift options for our products.

Product Questions

1
What is an Imam Zamin and what is its significance?
An Imam Zamin is a traditional accessory worn at weddings. It represents protection, blessings, and spiritual promise.
2
What are your products made of? Are they eco-friendly?
Our products are handcrafted from soft, breathable fabrics. In addition, we use eco-friendly materials whenever possible. This ensures that every accessory is soft on your skin and gentle on the planet.
3
Do you offer customization for your products?
Yes, we do. We offer limited customization, including color options and special embellishments. For example, you can request a unique color combination or a small design change. Contact our customer service team, and we will do our best to help with your request.
4
How should I care for my Raanai accessories?
Keep your accessory safe from direct sunlight and moisture. For instance, store it in a dry, cool place. To clean, gently spot clean with a soft, dry cloth. Also, avoid machine washing or tumble drying.

Shipping & Returns

1
What are your shipping and delivery options?
We offer both standard and expedited delivery. Shipping times and costs vary by location. In addition, full details are available on our Shipping & Delivery page during checkout.
2
What is your return and exchange policy?
We accept returns or exchanges for non-customized items within a set period. For more information, please check our full Returns & Exchanges policy. This ensures you can shop with confidence.
3
When will your Sofreh Aghd collection be available?
Our Sofreh Aghd collection is coming soon. Meanwhile, follow us on social media or subscribe to our newsletter for the latest updates and launch announcements.

Traditions & Gifting

1
What is the purpose of the small pocket on the Imam Zamins?
The small pocket is a special feature. It can hold a prayer, a keepsake, or a small amount of money. As a result, it adds a meaningful touch to your accessory.
2
Are your products suitable for gifts?
Absolutely. Our handcrafted keepsakes make perfect gifts for weddings, engagements, and other occasions. Moreover, each piece is a keepsake of blessings that your loved ones will treasure for years.
3
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. Use the link to follow your package. If you have any questions, our support team is always available to help.
How We Can Help You
If your question isn’t listed here, please contact us directly. Our friendly team is ready to provide guidance and help.
Get in touch